Kirkwood Says “Snow Conditions are Incredibly Good,” Offered Free Lift Ticket to Dissatisfied Customers
Tahoe.com Staff, 1:53pm, 1/10/2012
Kirkwood is standing behind their “satisfaction guaranteed.” This last weekend they offered dissatisfied riders a free lift ticket for another visit. The program was developed to squelch the assumptions that Tahoe is festooned with poor snow conditions. Michael Dalzell, Media Contact for Kirkwood, gives the lowdown on their satisfaction guaranteed program:
Given the late start to the winter season and much skepticism around snow conditions in the Tahoe region, Kirkwood Mountain Resort announced today the bold move of introducing a Satisfaction Guarantee on the resort’s skiing and riding experience. With the purchase of any regularly priced lift ticket, Kirkwood Mountain Resort guarantees that guests will enjoy the on-mountain experience. With top to bottom skiing and riding off of chair 6, endless corduroy runs, great snow coverage, a terrain park with 10 features and US Airbag here through the weekend, the experience is one of the best in Tahoe. If a guest is not satisfied with their on-mountain experience, simply come to the main ticket office located in the Village Plaza and let them know. Kirkwood will provide you with a ticket for another visit to Kirkwood for the 2011/12 season with no questions asked.
“We have been hearing complaints about snow conditions from skiers and riders who have skied around Lake Tahoe but have not yet visited Kirkwood,” says Dave Likins, CEO of Kirkwood Mountain Resort. “At Kirkwood, our snow conditions are incredibly good with top to bottom skiing and riding on perfectly groomed runs. We are so confident about our conditions we have introduced this satisfaction guaranteed program. It’s a great reason to visit Kirkwood if you have not skied this season,” adds Likins.